7 LESSONS IN MANAGING DIFFICULT PEOPLE: MASTER PROBLEM PEOPLE BASICS IN 7 STEPS
Book ID/图书代码： 07100026C00007
English Summary/英文概要： A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.
7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you’ll discover the insider secrets you need to know in order to successfully manage difficult people.
Lesson 1: Understanding and preventing difficult behaviour
Lesson 2: Developing your skills for managing difficult people
Lesson 3: More advanced skills for managing difficult people
Lesson 4: Managing specific types of difficult behaviour
Lesson 5: Feedback that works and critical converstions
Lesson 6: Managing conflict
Lesson 7: Getting support and escalating issues
Explore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.
Chinese Summary/中文概要： 高效人员管理速成课程。
《管理棘手员工的七大秘诀》是一门简明的人际管理课程，仅通过七个短章节便涵盖您所需掌握的所有知识。从预防不良行为到化解冲突，您将获得成功应对棘手员工所需的实用秘诀。
第一课：理解与预防棘手行为第二课：提升应对棘手人员的管理技能第三课：进阶棘手人员管理技巧第四课：处理特定类型棘手行为第五课：有效的反馈方式与关键转化策略第六课：冲突管理技巧第七课：寻求支持与问题升级处理
本书系统探讨棘手人员管理的核心主题与理念，帮助读者掌握基础概念，并通过实践性与启发性练习检验学习成果。《管理棘手员工的七大秘诀》是您快速取得成功的关键指南。(Sandy)
Awards/获奖情况：
About the Author/作者介绍： 大卫·科顿是一位国际培训师、演讲专家、活动策划人及作家。他既是英国学习与发展研究所的院士，也是领导力研究院的会员，并获得DISC认证的专业从业者资格。自20世纪80年代以来，他一直经营着一家成功的咨询公司，业务覆盖四大洲、三十多个国家。David Cotton is an international trainer, speaker, facilitator and author. He is a Felow of the British Institute for Learning and Development, a Member of the Institute of Leadership, and an accredited DISC practitioner. He has run a successful consultancy since the 1980s, working on 4 continents and more than 30 countries.
Format:HARDCOVER
Rights Status/版权销售情况：Simplified Chinese/简体中文：AVAILABLE
Complex/Traditional Chinese/繁体中文：AVAILABLE
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